Privacy Policy

 

DISCLAIMER

By ordering this product you agree to the following terms and conditions:

 

Plant delivery from Thailand

Please note that this plant will be delivered from Thailand. Most countries have custom rules on letting the plants in. Those rules are aimed to protect the wild flora of the export country (Thailand) as well as not letting plant diseases into the import country (your country). We can absolutely assure that all shipped plants are healthy and nursery grown only (no wild plants) and are shipped legally from Thailand.

However the package will not be marked to contain plants and shipped as gift. That way, we know that over 90% arrives safe with no problems.. If we would mark the box as plants it would be inevitably stopped and destroyed by your customs, unless you buy our full phytosanitary documentation from the seller (35USD). See info on this below.

By ordering you acknowledge and accept the risk of the package to be destroyed by the custom services of your country as well as possible inappropriate handling of the package by your mail service. Each order will receive the tracking number.

 

Shipping cost

When you add the desired item to your shopping cart, you will see there the shipping cost based on the destination country and estimated item weight (or total weight of the items). For practical reasons we maintain only two shipping rates based on the destination: for orders to USA and for orders to other shipped countries. The actual shipping cost paid by the seller when sending your package to you may differ from the cost your paid for the shipment (it can be more or less). This is due to the differences in actual shipping costs to each individual country and the differences in weight of each plant. However the shipping cost applied to your order is final, not negotiable and not refundable.

 

Shipping during winter time

Certain parts of the world have cold winters and that can affect the plants of course. Heat packs are useless since they only work 72h max and zero packages arrive within 3 days. We can and we do pack of course better for winter time but when your postal service stores the package 2-3 days in sub-zero temperatures then nothing survives.

So please consider before you buy, I think you are better placed to know if the temperature is acceptable or not. We do not take responsibility, neither refund when damage to the plants are done by your local post bad storage.

 

Message for all resell-online stores.

Because we get this question at least 5 times a week “we cannot sell direct”.

We have hundreds of wholesale customers around the world and 100% know that ALL plants need minimum 6 weeks recovery before they can be sold. But I see in almost all smaller online-stores that they expect a “arrive-unpack-sell-ship out tomorrow” situation.

That’s impossible because removing soil, shipping plants in a dark box, changing temps, rough handling…is already a murder on any plant.

Keep in mind that removing soil basically destroys 90$ of all active roots. People who fly 12h relaxed on an airplane all complaint that this is a nightmare, and they need few days “recovery” before they can go back to normal. Plants that have been 2 weeks in a dark box should be no problem?

These plants come from a nice tropical region with good humid air and in most cases they arrive at room temperature, dray air and hopefully some sun. They are exhausted, they need care like a baby for six week and then u can evaluate your plant and yes even then not 100% will survive, why? Very simple, not all plants can take this horrible shipment.

Full documentation from the seller, including:

  • export license
  • EUN license
  • EUE license
  • full phytosanitary docs
  • controlled plant export license
  • controlled nursery license 
  • treatment license and
  • additional attachment
  • foreign trade license
  • Gekko Enterprise Co., Ltd. > PNG50 / PP20 / BS58
  • packing list, invoice and application
  • Included all transport and working hours (4h per shipment) up and down between our offices and trade department

 

(Aseanplantexport 2020)