Shopping Guide

You can order online or by email

Our Guarantee and Return Policy:
Products once purchased, can’t be return. We keep all the details as much as possible in our product description. If you got any questions about products, please email us before purchasing online.

Ordering Information
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details which we need to be able to complete the order. The Gekko Enterprise web-site includes an automatic stock control system. In most cases. It should be impossible to order goods that are not in stock as the site is updated on a daily basis.

Order cancellation
You can cancel your order at any time before it is shipped, either by email or telephone.

Shipping Time estimates
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. EST) are typically processed and shipped within 7 business days. Once an order has processed, delivery time depends on the chosen shipping method and location. See shipping for more information.

Methods of payment
We accept Visa, Visa Electron, MasterCard, American Express, and PayPal. All your payments are processed securely by our affiliated payment gateway 2Checkout.com and Paypal.


Paypal
You can register for a PayPal account by visiting http:/www.paypal.com/ and clicking on the 'Sign Up' button at the top of the page. After you complete the registration form, PayPal will send you a confirmation email. It will contain instructions to complete the registration process. Once your PayPal account has been created, you can use it to pay for products anywhere over the web.

Consumer Data and Transaction Security
SSL (Secure Sockets Layer) SSL is an accepted standard protocol for transferring information securely across the Internet. It encrypts data passed between the server and the browser, ensuring that unauthorized parties cannot interpret sensitive,confidential, or personal information such as phone numbers and addresses. SSL secure server protects data passing through its Gekko Enterprise websites, such as responses collected through email forms. (We will not sell, share, or rent this information to others) All customer information is stored in our supervised office at Gekko Enterprise .
Please Note: gecko-eneterprise.com shopping cart is also fully SSL encryption-protected, as with all order information.Return Policy
For any reason if wrong product or wrong amount of any product has been dispatched to you, Gekko Enterprise will undertake to fully refund the sale proceeds to you. However in certain circumstances where you have given us the wrong information, we will be compelled to charge a restocking fee of 20% of the value of the item and shipping expenses incurred

Refunds to credit cards will normally be applied within 10 working days of our receipt of returned goods. Customers will be notified of the refund via e-Mail.

 

DISCLAIMER 

By ordering this product you agree to the following terms and conditions 

Plant delivery from Thailand 

Please note that this plant will be delivered from Thailand. Most countries have custom rules on letting the plants in. Those rules are aimed to protect the wild flora of the export country (Thailand) as well as not letting plant diseases into the import country (your country).  We can absolutely assure that all shipped plants are healthy and nursery grown only (no wild plants) and are shipped legally from Thailand. However the package will not be marked to contain plants and shipped as gift. That way, we know that over 90% arrives safe with no problems.. If we would mark the box as plants it would be inevitably stopped and destroyed by your customs, unless you buy our full phytosanitary documentation from the seller (35USD). See info on this below.

By ordering you acknowledge and accept the risk of the package to be destroyed by the custom services of your country as well as possible inappropriate handling of the package by your mail service. Each order will receive the tracking number. 

Shipping cost 

When you add the desired item to your shopping cart, you will see there the shipping cost based on the destination country and estimated item weight (or total weight of the items). For practical reasons we maintain only two shipping rates based on the destination: for orders to USA and for orders to other shipped countries. The actual shipping cost paid by the seller when sending your package to you may differ from the cost your paid for the shipment (it can be more or less). This is due to the differences in actual shipping costs to each individual country and the differences in weight of each plant. However the shipping cost applied to your order is final, not negotiable and not refundable 

Shipping During winter time 

Certain parts of the world have cold winters and that can affect the plants of course. Heat packs are useless since they only work 72h max and zero packages arrive within 3 days. We can and we do pack of course better for winter time but when your postal service stores the package 2-3 days in sub-zero temperatures then nothing survives. 

So please consider before you buy, I think u are better placed to know if the temperature is acceptable or not. We do not take responsibility, neither refund when damage to the plants are done by your local post bad storage.

Full documentation from the seller, including:

• export license
• EUN license
• EUE license
• full phytosanitary docs
• controlled plant export license
• controlled nursery license
• treatment license and
• additional attachment
• foreign trade license
• Gekko Enterprise Co., Ltd. > PNG50 / PP20 / BS58
• packing list, invoice and application
• Included all transport and working hours (4h per shipment)up and down between our offices and trade department